edwin Casino & Sportsbook Data Care and Privacy Practices

This page describes what we collect when you use edwin and how we keep that data protected …

Introduction to edwin privacy

We set out the types of personal and technical data we handle when you create an edwin account or use our services.

We explain how we process KYC documents, how long we retain records, and how we communicate with you about account and transaction issues.

Details on edwin data handling

We collect information that you provide directly and information we generate to operate the service reliably.

We share selected data with third parties who provide hosting, payment processing, identity verification, and fraud detection services on our behalf.

Note: We operate under jurisdiction-restricted access and provide services only where applicable law permits.

We route some processing through hosting locations that may be outside your country and we apply contractual controls with those providers to protect personal data.

We use cookies and similar technologies to maintain login sessions, store preferences, and measure performance across site pages and mobile access.

RTP
We record game outcomes and provider-reported RTP for integrity and auditing purposes.
KYC
We store identity documents securely for verification and regulatory checks.
Transaction log
We keep payment and movement records to reconcile accounts and detect misuse.

We retain logs and records based on operational needs and legal obligations, applying retention schedules to remove data when no longer required.

We process support requests and account recovery through our multilingual team and we keep a record of correspondence to resolve disputes and improve response times.

Policy — edwin data rights and retention

We provide options to access, correct, or request deletion of personal data subject to legal constraints and the need to preserve records for compliance.

We respond to verification and data requests through our support channels and we aim to acknowledge requests within a stated timeframe.

  1. We accept identity verification uploads via our secure verification pages and we review documents to confirm identity.
  2. We accept requests to amend contact details and account information through the support portal at /support/contact
  3. We handle dispute or restriction requests and we retain minimal data required to investigate and to comply with applicable law.

We secure data in transit and at rest using industry-standard encryption and access controls and we limit internal access to staff who require the information to perform their duties.

We log security events and we maintain an incident response process to contain and remediate verified breaches.

We share personal data with regulated payment processors, identity providers, and analytics vendors under contract, and we require these vendors to follow confidentiality and security controls.

We explain our position on cookies and tracking in this policy and we offer settings to manage preferences for analytics and non-essential cookies.

We process aggregated and anonymised usage data to measure engagement with tournaments and events such as Liga 1 and Piala AFF while avoiding personal identification where possible.

We provide local customer support for users in cities such as JakartaSurabaya, and Bandung and we maintain clear escalation paths for verification and withdrawal queries.

We recommend contacting our support team for specific data requests and we provide clear guidance on what documents are required and how they will be handled.

We conclude with our commitment to transparency about data practices and we update this policy when processing changes, with notices to registered accounts.

We list contact routes below to raise privacy questions or requests:

Our policy is kept under regular review and we adapt procedures to reflect changes in laws, payments such as DANA and e-wallet, and local event schedules around holidays like Idul Fitri and Idul Adha.

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